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We stand up for your rights, with a comprehensive guarantee you can trust.

The RiseUp Guarantee

Our rise & recline chairs and adjustable beds come with a full manufacturers warranty on the furntiture itself, plus a 5 year Staingard care plan to cover the fabrics. Here’s the full details:

What’s Covered?

Furniture

  • Chairs: 5 years wood frame, mechanism and electrics
  • Beds: 5 years wood frame, mechanism and electrics

Fabrics: Staining

  • Anything you or your pets can eat drink or pass.
  • Anything used for cooking, cleaning or cosmetics.
  • Paints, ink and glue (inc superglue)
  • Plus acids, dyes, bleaches, caustic and corrosive substances.
  • Dye transfer

Fabrics: Accidental Damage

  • Rips, tears, scuff, punctures & burns
  • Scratches, chips and dents, heat rings, water marks
  • Pet Damage (3 claims)

Fabrics: Structural Defects Cover

  • Gives cover for a period of five years from the date of purchase
  • Peeling of veneered or laminated finishes
  • Lifting or peeling of hide on leather components

What’s Not Covered?

  • Furniture used in commercial premises
  • Everyday wear and tear
  • Deliberate damage
  • Abuse or neglect
  • Removal of odours
  • Fading
  • Accumulated multiple stains
  • Wear and tear and gradual build up of stains
  • Build up of bodily fluid stains (such as bodily oils/hair gels etc.
  • Unidentified stains or damage

How Do I Claim?

Administration (Fabric)

  • Once the furniture is delivered, Staingard gets notified and the policy is created.
  • A certificate of insurance is issued within 14 days.
  • The terms and conditions are explained in full on the policy and a procedure for making a claim detailed.
  • Details can be viewed and amends requested online.
  • Certificates can be printed if required.

Claims Procedure

Furniture structure

  • Contact RiseUp during normal office hours 

Fabric

  • Contact Staingard as soon as possible and no longer than 7 days after the event.
  • Staingard can be contacted by phone however the preferred route is online, 24/7, 365 days a year
  • Online claims are validated within 3 hours of the next working day.
  • Valid claims will be offered an appointment for a technician to call with 5 days.
  • If Staingard are unable to resolve the problem, they will offer a replacement.

Free Staingard products included

All chairs and beds are despatched with the appropriate Staingard care kits
Rise & Recline Chairs and Sofas from RiseUp Furniture - Furniture that puts you back in control. Rise and recline chairs, adjustable beds and bath lifts in Scotland, Cumbria and Northumberland
Staingard Leather Chair Kit
Staingard Fabric Chair Kit for Rise & Recline Chairs and Sofas from RiseUp Furniture - Furniture that puts you back in control. Rise and recline chairs, adjustable beds and bath lifts in Scotland, Cumbria and Northumberland
Staingard Fabric Chair Kit
Staingard Bed Careplan Kit for Adjustable Beds from RiseUp Furniture - Furniture that puts you back in control. Rise and recline chairs, adjustable beds and bath lifts in Scotland, Cumbria and Northumberland
Staingard Bed Careplan Kit
Staingard Mattress Protector Kit for Adjustable Beds from RiseUp Furniture - Furniture that puts you back in control. Rise and recline chairs, adjustable beds and bath lifts in Scotland, Cumbria and Northumberland
Staingard Mattress Protector Kit

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    What our customers say...

    Jane & Alastair Douglas – Galashiels

    It’s hard to believe we waited so long

    “The consultant took plenty of time to show us everything the chair could do. He took accurate measurements, answered all our questions about the features and prices and was never pushy.

    And it was fun – we haven’t laughed so much in ages! His visit was the highlight of our week. The follow up team were wonderful and kept us updated throughout the process, delivery was super-fast and the installers were lovely too, making sure we knew exactly how everything worked before taking away our old sofa.

    Our new chairs are so comfortable – it’s hard to believe we waited so long.”

    Mrs Ramsbottom – Dunfermline

    My chair is perfect

    “Very welcoming experience – the person I saw was very personable and my chair is perfect.”

    Mr Preston – Berwick-Upon-Tweed

    Riser and recliner chair

    “The consultant was very pleasant and easy to talk to. Helped me with all my requirements. I love my chair. Only wish I had done this sooner.”

    Mr Upton – Dundee

    Excellent service, top quality chair

    “The friendly service we received was first class. Julian came to the house and explained everything we needed to know and helped us decide what kind of chair we needed. Nothing was too much trouble, the chair was made to measure, and his expert help was wonderful. He promised the chair would be with us in time for Christmas, and it was delivered as promised on Christmas eve, the chair is top quality and beautifully made and extremely comfortable for my aunt who is an amputee, that spends all day sitting. Would highly recommend.”

    Mrs Wilding – Whitehaven

    I am very happy with the chair

    “Thank you for my my recliner chair which I have just purchased from you. I must say I am very happy with the chair and it feels very comfortable when I sit in it. Thanks once again for my purchase and please tell Alan the service he gives to customers is 1st class.  All the best to you all in the future.”

    Mrs Parkinson – Dumfries

    Real old fashioned, genuine service

    “Peter put me at ease and was very thorough in finding out what my needs were. Having made my choice, a few weeks later my chair arrived and was set up in the lounge. They removed all the packaging and left me sitting in the most comfortable and beautiful chair I’ve ever sat in. The heat and massage are fantastic and well worth the extra cost. All in all, a great chair with really good friendly service. The office even called me a week after delivery to make sure I was happy. Real old fashioned and genuine service – such a nice change.”

    Get In Touch!

    Call: 0808 175 6547

    Email: hello@riseup-furniture.com

    Address: 3 Hill Street, New Town, Edinburgh EH2 3JP